Unified Communication Platform for Health Care Industry
✓ Communication Across Devices and Care Settings
✓ Automated Routing of Messages & Calls
✓ Web-Based “On Call” Scheduler for Physician Offices & Hospitals
✓ Secure, Encrypted, and HIPAA-Compliant Messaging
✓ Automated Answering Servicewith Live Operator Back Up
✓ HIPAA Compliant Live Answering Service
✓ Message Log with Search Filters
VConnectMD provides a cost effective unified platform for highly efficient and auditable communication among health care personnel across care settings and across device platforms. The message is delivered to the right person, at the right time, in the right format, to the right device every time.
Communication across Device Platforms:
The messages can be sent or retrieved by using any type of devices such as a PC, Mac, Tablet. or Smart Phone. The messages can also be sent to pagers.
Communication across Care Settings:
The caregivers working in various care settings such as hospitals, physician offices, nursing homes, home health care agencies, ACOs, and MSOs can seamlessly communicate with each other on a single platform.
Automated Routing of Messages & Calls:
Our proprietary sophisticated automatic intelligent call routing algorithm is based on the receiver’s Message Delivery Preferences (MDP), Call Routing Preferences (CRP—based on call type, call reason, and call location), Message Receiver Preference (MRP), On Call Schedule (OCS) and other preferences.
Web-Based “On Call” Scheduler:
VConnectMD provides a unique user-friendly “on call” scheduler functionality for creating an on-call schedule for physicians/health care personnel for multiple hospitals at a time from anywhere, using our web based desktop application. On-call status can be changed from any mobile device.
Secure, Encrypted, and HIPAA-Compliant Messaging:
The messages are fully encrypted. The messages accessed outside the application have a time-delayed expiration. The message inbox is password and PIN protected. The messages cannot be forwarded outside the application to prevent data leakage.
Automated Answering Service:
The calls from non-participating hospitals and physicians’ offices along with patient and pharmacy calls are recorded and transcribed and automatically routed to the intended person whether it be a physician, physician extender, or office personnel, avoiding any delays associated with live operators. The conventional answering service with live operators is provided as a backup 24/7.
HIPAA Compliant Live Answering Service:
Our HIPAA compliant answering service with live operators is provided 24/7. The calls from non-participating hospitals and physicians’ offices along with patient and pharmacy calls are transcribed and automatically routed (using our patent pending call routing algorithm) to the intended person whether it be a physician, physician extender, or office personnel, avoiding any delays and routing errors associated with conventional live operator.
Message Log with Search Filters:
A permanent log of all messages is maintained for future reference. This feature allows the user to access the log of all messages/calls with text and audio content. The messages can be searched based on various search parameters from the permanent log. The unread messages are in bold. When the messages are read by the recipient, they are not in bold any longer, indicating read receipt status to the sender, also. The received and sent messages can be viewed separately.
Contact Us to learn more about above-listed features and many other features not listed above.