Improve Communication and Work Flow Efficiency in Physician Offices

✓ Lower your current Answering Service cost through our Automated Answering Service
✓ Decreased Calls Load to Front Desk
✓ Manage all your on-call schedules at one place for all of your hospitals coverage
✓ Secure, Encrypted and HIPAA Compliant Messaging with searchable Message Log
✓ Transcription Module for Near Live Transcription of voice messages
✓ Automated Answering Service with Automated Routing of Voice & Transcribed Messages
✓ Message Log with Search Filters
✓ HIPAA Compliant Live Answering Service

Improved Communication Efficiency, Reliability and Accuracy:

The calls from non-participating hospitals and physician offices and patient and pharmacy calls are recorded and transcribed and automatically routed to the intended person whether it be a physician, physician extender, or office personnel, avoiding any delays associated with live operators.

Automated Answering Service:

The calls from non-participating hospitals and physicians’ offices along with patient and pharmacy calls are recorded and transcribed and automatically routed to the intended person whether it be a physician, physician extender, or office personnel, avoiding any delays associated with live operators. The conventional answering service with live operators is provided as a backup 24/7.

HIPAA Compliant Live Answering Service:

The conventional answering service with live operators is provided 24/7. The calls from non-participating hospitals and physicians’ offices along with patient and pharmacy calls are transcribed and automatically routed to the intended person whether it be a physician, physician extender, or office personnel, avoiding any delays and routing errors associated with conventional live operator.

Decreased Calls Load to Front Desk:

The calls from the hospital to the front desk person will be eliminated. Nurses don’t have to go through physician’s office front desk or physician office answering service to send a message or to make a call to the physicians, physician extenders, or office personnel.

Web-Based On-Call Scheduler:

VConnectMD provides unique user-friendly, web-based on-call schedule functionality for creating an on-call schedule for a physician/health care personnel for multiple hospitals at a time from anywhere using our desk top application. It has copy, edit, stop, import and export functionality, and on-call reminders to person working on call. On-call status can be changed from any mobile device.

Transcription Module for Near-Live Transcription of Voice Messages:

We have a transcription module, through which the transcriber can access voice messages, transcribe them near live, and send messages using our proprietary automated routing logic.

Automated Routing of Voice, Text Messages and Calls:

Our proprietary, sophisticated automatic intelligent call routing algorithm is based on receiver’s Message Delivery Preferences(MDP), Call Routing Preferences (CRP- based on call type, call reason, and call location), Message Receiver Preference (MRP), and On-Call Schedule (OCS).

Message Log with Search Filters:

A permanent log of all messages is maintained for future reference. This feature allows the user to access the log of all messages/calls with text and audio content. The messages can be searched based on various search parameters from the permanent log. The unread messages are in bold. When the messages are read by the recipient, they are not in bold any longer, indicating read receipt status to the sender, also. The received and sent messages can be viewed separately.

Secure, Encrypted, and HIPAA-Compliant Messaging:

The messages are SSL/AES encrypted, messages accessed outside the application have a time-delayed expiration, and the message inbox is password and PIN-number protected. The messages cannot be forwarded outside of the application to prevent data leakage.

Physician Office Personnel:

Perform any of the following functions or do more using our desktop or mobile application:

  • Send Messages or Make Calls to On-Call Person
  • View & Sort Messages
  • Change Call Back Number
  • Access Contact & Support List
  • Access Phone Directory
  • Call or Send Messages to Patients
  • Manage Messages from Patients and Hospitals on a Desktop Dashboard
Cost Savings:

Because the calls from hospitals and physicians’ offices and patient and pharmacy calls are automatically routed to the intended person whether it be a physician, physician extender, or office personnel, the cost of the front desk person will decrease by about 30 percent. What you pay for our service may be the same as or up to 50 percent lower than what you pay for the services of your current after-hours answering service.

Contact Us to learn more about above listed features and many other features not listed above.

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