Care Coordination is a vital role of the nursing staff. In order for nurses to be most effective, it is critical that they have access to communications technologies that deliver the right message to the right person at the right time. Currently nurses spend significant amount of time using conventional methods of communication, trying to reach a physician or send a message. Effective communication helps avoid costly errors, saves time and allows nurses to deliver the quality care that patients deserve. Ideally in an emergency situation, the nurse should be able to call the physician directly and update the patient’s status and gets instructions regarding the patient care
Conventional Contact Method
Conventional contact methods are highly variable, with each medical staff member employing a unique and often complex algorithm to determine exactly who to contact and, then, how that doctor should be reached at any given moment in time. Accessing physicians requires maintaining multiple phone lists, contact instructions and call schedules — all of which must be referenced and interpreted with each physician-contact attempt. Breakdowns in Communication are commonplace, resulting in thousands of hours of wasted time.
Issues with Conventional Contact Cycle
VConnectMD Contact Method
VConnectMD standardizes physician-contact processes via a single portal. The physician’s contact information, contact preference, forwarding option, call routing preference and call schedule is assembled and maintained in our application. With this information, VConnectMD automatically displays the covering person(s) for the selected person(s) and highlights and auto checks the person’s name based on Call Type, Call Location and Call Reason selected by the sender, so that the message is sent to the right person at the right time by right delivery method. The user has the option to send a secured text message with or without an attachment or make a direct phone call.