An ACO/MSO patient is admitted to hospital

An ACO/MSO patient is admitted to hospital

Multiple people are involved in the care of a hospital in patient. Care coordination among these care givers is crucial for providing cost-efficient, quality health care to that patient. Timely communication among these care givers is the key for care coordination. Currently there is no common platform for efficient, auditable communications among care givers and across care settings. This can result in delay in care, duplication of tests, increased length of stay and poor follow-up care, which can lead to avoidable hospital readmission.

Issues

  • Hospitalists have to co-ordinate with the specialists for timely consults, scheduling of procedures/tests and obtaining test results to avoid duplication of tests or delay in care and increased length of stay.
  • Hospitalists have to contact assigned PCP/specialists for discharge planning and follow-up care.
  • A busy hospitalist has no time to chase down each care giver through the conventional contact method which is time-consuming, prone to errors and not always successful.
  • Nurses have to communicate with hospitalists/specialists/case managers for better care-coordination.
  • Case managers have to contact hospitalist/specialists/PCPs/home health care nurse/nursing home for in-hospital care, discharge planning, transitional care and follow-up care.
  • Nurses/case managers have difficulty in communicating with the care givers through the conventional contact method which is time-consuming, prone to errors and not always successful.

Solution

VConnectMD provides a single platform for highly efficient, secure and auditable communication among health care personnel across care settings, so that the message is delivered to the right person, at the right time, in right format, to the right device every time.

How is it done?

  • The hospitalist/specialist/nurse/case manager simply logs into our application using any web-enabled device (e.g. a smart phone, tablet or a desktop computer) and selects the pertinent care giver name and the application displays the covering person(s) for the selected person(s), for that hospital for that time.
  • The hospitalist/specialist/nurse/case manager then has the option of contacting the covering person(s) via a secured text message or a direct phone call to the physician’s cell or office phone. The physician’s cell number is never revealed to the caller.
  • The hospitalist/specialist/nurse/case manager also has the option of covering person override and contacting the selected person instead, provided the selected person is available at that time. The system lets the user know the availability of the selected person.

Benefits

  • Provides timely care to the ACO/MSO patient in the hospital setting by assigned/preferred physician.
  • Timely consults, scheduling of procedures/tests and obtaining test results.
  • Avoids duplication of tests and delay in care.
  • Better discharge planning, better transitional care and post-discharge follow-up care.
  • Decreases avoidable readmissions.
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