An ACO/MSO patient being seen by PCP in office

An ACO/MSO patient being seen by PCP in his/her office

In terms of outpatient care, the PCP is the captain of the ship with respect to care coordination. The PCP should have access to the assigned/preferred specialist and hospitalist for a given patient, so that the physician can communicate with them in a timely fashion in order to provide timely, cost-efficient and quality care to the ACO/MSO patient.

Issues

  • The PCP has to access the information regarding an assigned/preferred specialist/hospitalist/case manager/home health care nurse for a given patient.
  • The PCP has to communicate with the care givers through the conventional contact method which is time-consuming, prone to errors and not always successful.
  • This can lead to delay in patient care, duplicate testing or avoidable patient visits to the hospital ER or hospital admission.
  • The patient is frustrated due to due to lack of communication among care givers, resulting in delay in care or avoidable ER visit or hospital admission.

Solution

VConnectMD provides a single platform for highly efficient, secure and auditable communication among health care personnel across care settings, so that the message is delivered to the right person, at the right time, in right format, to the right device every time.

How is it done?

  • The PCP simply logs into our application using any web-enabled device (e.g. a smart phone, tablet or a desktop computer) and selects the pertinent care giver name and the application displays the covering person(s) for the selected person(s), for a given hospital/location for that time.
  • The PCP then has the option of contacting the covering person(s) via a secured text message or a direct phone call to the physician’s cell or office phone. The physician’s cell number is never revealed to the caller.
  • The PCP also has the option of covering person override and contacting the selected person instead, provided the selected person is available at that time. The system lets the user know the availability of the selected person.

Benefits

  • The PCP can contact the assigned/preferred specialist/hospitalist/case manager/home health care nurse or the covering person for a given patient, in a timely fashion.
  • Provides timely care to the patient.
  • Avoids delay in care of the patient.
  • Avoids unnecessary ER visits or hospital admission.
  • Arranges for better follow-up care for the patient.
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