An ACO/MSO patient presents to the hospital ER

An ACO/MSO patient presents to the hospital ER

The patient may or may not remember the names of his primary care physician and specialist physicians. The ER physician may or may not know the preferred or assigned hospitalist and specialists for that patient, and even if he does, the conventional way of contacting them is time-consuming and not always successful. The ER physician does not have access to or knowledge of the patient’s records and prior test results. The ER physician tends to take the easy route and admit the patient to an on-call physician/hospitalist. This can lead to avoidable hospital admission and duplication of tests, resulting in increased, unjustified cost. If the ER physician has a unified application to contact any physician, and especially if he is given a tool where he can simply enter the patient name, it automatically shows the assigned PCP and specialists’ names, preferred hospitalist name and the covering physician names for that hospitalist for that minute, so he or she can simply contact the pertinent physician and provide the care needed for that patient.

Issues

  • ACO/MSO patient presenting to the hospital ER may not remember his PCP/specialists’ names.
  • ER physicians have no tool to look up and find out the assigned/preferred PCP/hospitalist or specialist for a given ACO/MSO patient.
  • Even if the ER physician knows the assigned/preferred PCP/hospitalist or specialist for a given ACO/MSO patient, contacting those physicians through the conventional contact method is time-consuming, prone to errors and not always successful.
  • The ER physician tends to take the easy route and admit the patient to an on-call physician/hospitalist.
  • This can lead to avoidable hospital admission and duplication of tests, resulting in increased, unjustified cost.

Solution

VConnectMD provides a single platform for highly efficient, secure and auditable communication among health care personnel across care settings, so that the message is delivered to the right person, at the right time, in right format, to the right device every time.

How is it done?

  • The ER physician logs into our application using any web-enabled device (e.g. a smart phone, tablet or a desktop computer) and selects the pertinent ACO name in the tenant field and enters the patient name. The assigned/preferred PCP/specialist/hospitalist/home health care nurse/case manager names for that patient are displayed.
  • The ER physician then selects the pertinent assigned/preferred person‘s name and the application displays the covering person(s) for the selected person(s) for that hospital for that time.
  • The ER physician then has the option of contacting the covering person(s) via a secured text message or a direct phone call to the physician’s cell or office phone. The physician’s cell number is never revealed to the caller.
  • The ER physician also has the option of covering person override and contacting the selected person instead, provided the selected person is available at that time. The system lets the user know the availability of the selected person.

Benefits

  • Provides timely care to the ACO/MSO patient in the ER by assigned/preferred physician.
  • In relevant cases avoids unnecessary hospital admission.
  • In relevant cases avoids duplication of tests in the ER and subsequent hospital admission.
  • In relevant cases not requiring admission arranges for direct follow-up care with PCP and specialists.
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